Online Courses: Conflict Resolution & Teamwork

Conflict resolution

Conflict Resolution in the Workplace Online Course

Online Course Description

The Confederation of British Industry estimates that the cost of workplace conflict is around €33 Billion each year. It also estimates that up to 20% of leaders time is spent dealing with conflict and then there are the intangible costs such as reduction in loyalty, commitment, motivation, teamwork and morale.

Conflict resolution remains a fact of school life and needs to be managed positively and proactively. According to research by the Chartered Institute of Personnel and Development (CIPD) on managing conflict in the modern workplace, conflict at work is a ‘common occurrence’ according to a quarter of employees, with one in five employers saying the same. The survey of employees shows that just over a third have experienced some form of interpersonal conflict at work over the last year, either an isolated dispute or incident of conflict or an ongoing difficult relationship.

This course starts by explaining what constitutes conflict in the workplace before moving on to lookat some of the most common causes and the effects this can have on the workforce.

It covers the stages and build up to a workplace conflict and contains several extensive modules that outline conflict resolution techniques that can be applied at any stage of this build up.

As well as the negative impacts of conflict the course also explores how effective management of conflict can result in positive outcomes in the workplace. These can be the development of shared ideas, the ability to reach compromises through increased trust and creating an environment where differences of opinion are celebrated and considered rather than shut down.

Who is this conflict resolution course for?

This course is aimed at supervisors and managers that want to develop effective conflict resolution methods. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to conflict management.

This course is suitable for leaders who are doing the training for themselves or it can be taken by schools who might want to put all of the lead team team through the training, so they are all work in the same way and have the same skill set.

Why study this online course?

Left unmanaged workplace conflict can be damaging to relationships, team morale and ultimately the school’s effectiveness. Having a knowledge of effective conflict resolution techniques and strategies and taking a proactive approach to resolving issues will lead to a better work environment and more effective teams.

CPD approval means that this course can be used by those that need to prove they are continually developing themselves.

Online training is flexible, efficient and cost-effective, so candidates can progress through the modules at their own pace, in their own time, making it easy to fit the training around their work and personal life.

Further Progression

Beyond this topic we offer a range of other leadership skills courses that could all be useful in developing and improving as a manager. The ones that directly compliment this course include Developing Teamwork (below) and Introduction to Emotional Intelligence.

Online Course Modules

  1. The Causes and Symptoms Of Conflict at Work
  2. Resolving Conflict
  3. The Five Conflict Modes
  4. Using the Modes
  5. Assertiveness
  6. Making Positive
  7. Outcomes

Duration: 45 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

CPD Approved

This online training course has been certified by The Continuing Professional Development Certification Service (CPD).


Developing Teamwork Online Course

Online Course Description

Developing Teamwork is all about building stronger relationships within your team by getting to know each other better and creating the foundations for an exceptionally high performing group of people.

This course explains in detail what team working is and covers some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing it. It finishes off by exploring some of the different styles of management behaviour and how to develop a resilient team.

Who is this online course for?

Our Developing Teamwork course can be a great starting point for new leaders or those that just want to enhance their management skills. This acts as a great introduction to the subject and covers the key concepts and theories around establishing and maintaining effective, resilient teams.

This course is suitable for leaders who are doing the training for themselves or it can be taken by schools who might want to put all of the lead team team through the training, so they are all work in the same way and have the same skill set.

Why study this online course?

CPD approval means that this course can be used by those that need to prove they are continually developing themselves.

ILM approval means that candidates that complete this course can contact us to arrange for an ILM certificate to be provided. This does have an additional cost associated with it but they get a recognised management qualification.

Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training in around their work and personal life

Further Progression

For candidates that want to add more qualifications to their CV our Leadership Skills course is also ILM approved and can provide them with another recognised management qualification.

For candidates specifically interested in developing resilient teams and maintaining employee engagement our Introduction to Emotional Intelligence course goes hand in hand with this one as part of our Emotional Intelligence category.

Course Modules

  1. What is Team Working?
  2. Conflict
  3. Management Behaviour
  4. Resilience

Duration: 30 minutes

CPD & ILM Approved

This leadership skills online training course has been approved by the Institute of Leadership and Management ( ILM) and certified by The Continuing Professional Development Certification Service (CPD).


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